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FAQ
Product
What makes the Comfort Rose Bra special?
You can achieve an amazing push-up effect without uncomfortable underwire. Our rose bra is seamless & wire-free to move with you, while minimizing unwanted bulges and lines. The Comfort Rose Bra provides stunning support and lift all day. Our delicate, detailed rose design adds a fun layer to open-back or mesh tops.
You’ll feel super sexy without sacrificing comfort.
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What material are your bras made out of? 
Our Bras are made out of breathable polyester fabric with soft padded cups. The wire-free, seamless design showcases lace flowers on the back and has adjustable, removable clear straps that provide good coverage and lift the breasts.
What styles & sizes do you offer?
Currently, Floral Secrets™ only offers one bra: the Rose Comfort Bra. It is currently available in black, rose, nude, and grey in whole sizes from 32A to 48J. 
Sizing & Fit
What size should I order?
Floral Secrets™ bras run true to size. Please carefully review the sizing table below, and measure yourself prior to ordering to ensure that your new bra is comfortable and functional.
Please note that changes in your body such as weight gain or loss, pregnancy, breastfeeding, and exercise can affect your bra size, so if you aren’t sure, measuring will ensure the best fit.
Please know that bra sizing is not standard and varies widely among brands, which is why we recommend that you measure your bust to determine your Floral Secrets™ size.
If you do not want to measure yourself, you can measure your favorite bra’s band and cup size, using centimeters, to help you determine which size to order.
If you’re unable to measure, message us your “regular” bra size and current brand and we’re happy to suggest the best possible size or sizes for you.
Don’t worry if you do order the incorrect size - we offer hassle-free returns within the first 30 days — we know it can take time to find the right fit in a new brand.

Promotions
Do you have any current promotions or discounts?
We offer a first time discount for new customers. Sign up for our list and we’ll send that discount to you right away! You can sign up here.

Payment Options
What payment methods do you accept?
We accept the payment methods listed below.

Shipping and Tracking
What countries do you ship to? 
We ship all over the world! To see what it will cost to ship your International Order, simply add items to your cart and select your country at checkout.

How long does shipping take?
Orders are processed within 2-3 business days. Standard shipping is 8-10* business days in addition to the processing time. The approximate shipping time varies depending on the country you live in.
*These are estimated delivery times. FloralSecrets.co cannot guarantee delivery dates. We recommend you check with your local mail service provider about any current delays and order in advance where possible.*

Can I track my order? 
Once your order is processed and shipped, we will send a shipping confirmation email to the email address entered on the order. This may take 2-3 business days. If you do not receive an email with your tracking number, please send us a message at support@floralsecrets.co .

Why doesn’t my shipping link work?
It can take a few days for the systems to sync with one another. Please be patient and check back a few days later. If within a few days you are still unable to access your shipping link, please email us at support@floralsecrets.co .

Are there any anticipated shipping delays?
Please note that the shipping industry is still experiencing delays due to COVID-19 and supply chain issues. There could be delays in delivery times, depending on the postal service in your country. If you are experiencing unusual delays, please reach out to us via email for assistance and we’ll be happy to look into it for you.

Order Management & Returns
What is your return policy?
We have a 30-day no hassle return/exchange policy. Try our bra risk-free for up to 30 days. You have  30 days after ordering your item  to request a return.To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need your receipt or proof of purchase.

To start a return, can contact us at  support@floralsecrets.co .  If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return cannot be accepted.

You can find our full Refund Policy here
Need more help?
Email us at support@floralsecrets.co  with any additional questions. Please note that other communication methods (like Facebook) are not checked on a daily basis for customer service inquiries, so emailing will get you the fastest support.

To expedite our customer service, if you have a question about an order you placed, please provide the name that the order was placed under as well as the order confirmation number.

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